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Guillermo Senmartin

Guillermo Senmartin

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Guillermo Senmartin
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I purchased a used car from a dealership. Before taking possession, we heard a noise from the differential, so we had the dealer take the car to a local shop for repairs under warranty. When I got the vehicle back, everything seemed fine until about 3 weeks later the car got extremely loud. So I took it to my local dealer, and they found that during the repair on the differential, the repair shop had punctured my exhaust and tried covering it up (instead of replacing it) with some type of patch that ended up failing. I have called and spoken to the service manager and emailed the general manager but I’m being ignored. I’d like to send a 5-day demand letter for compensation for what I’ve currently paid and what it will cost to repair. Am I handling this correctly?

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