What are my rights as a customer who purchased a faulty vehicle?
I need help. This is my third month after purchasing this vehicle, and it’s been constant issues. I took it back to the dealership, but they did nothing. Just lied about what they fixed and cleared my check engine light. I signed an arbitration agreement.
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I'm so sorry about this situation! I want to give you a full response. Here's the breakdown:
General Information:
Even if you signed an arbitration agreement, you may still have legal options. Arbitration doesn’t stop you from filing a complaint with consumer protection agencies. If the issues are serious and ongoing, you may also qualify under your state’s lemon law. Act quickly—deadlines may apply.
What Arbitration Means:
It’s a process where a neutral third party (the arbitrator) hears both sides and makes a decision that both sides must follow. It’s often faster and less expensive than going to court, and usually private.
Your Rights Regarding the Vehicle:
There are implied warranties under the Uniform Commercial Code:
- UCC 2-314: Implied warranty of merchantability—goods should function as expected.
- UCC 2-315: Fitness for a particular purpose—if you relied on the seller’s expertise.
A car should be drivable and meet basic quality standards. If not, it may violate these warranties and entitle you to compensation.
Next Step:
You may want to write a formal demand letter. I can upload one for you—it’s $38. I can also review it for an additional fee. It’s much cheaper than hiring a local attorney.
I hope the information was helpful.
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I need help. This is my third month after purchasing this vehicle, and it’s been constant issues. I took it back to the dealership, but they did nothing. Just lied about what they fixed and cleared my check engine light. I signed an arbitration agreement.
I'm sorry to hear about the ongoing issues with your vehicle. Have you experienced any specific problems or malfunctions since purchasing it?
Yes, codes are coming up. It’s overheating and the engine stopped mid-drive.
Did the dealership provide you with any documentation regarding the repairs they claimed to have done?
No, they wouldn’t give me any receipts. They said it’s because I didn’t pay anything.
Is there anything else the lawyer should know before I connect you?
No, that’s all.
Hey there! Welcome to AskaLawyer. I'm Legal Eagle, an attorney with many years of experience. What do you hope to get from this conversation?
The steps on starting, and if I should start the arbitration process.
Got it. Did you buy a warranty on this vehicle?
No, I didn’t buy an extended warranty—it wasn’t offered by the dealership. I’m not quite sure what this arbitration agreement means.
Understood! So you're just wondering what your rights are here, correct?
Yes.
I'm so sorry about this situation! I want to give you a full response. Here's the breakdown:
General Information:
Even if you signed an arbitration agreement, you may still have legal options. Arbitration doesn’t stop you from filing a complaint with consumer protection agencies. If the issues are serious and ongoing, you may also qualify under your state’s lemon law. Act quickly—deadlines may apply.
What Arbitration Means:
It’s a process where a neutral third party (the arbitrator) hears both sides and makes a decision that both sides must follow. It’s often faster and less expensive than going to court, and usually private.
Your Rights Regarding the Vehicle:
There are implied warranties under the Uniform Commercial Code:
- UCC 2-314: Implied warranty of merchantability—goods should function as expected.
- UCC 2-315: Fitness for a particular purpose—if you relied on the seller’s expertise.
A car should be drivable and meet basic quality standards. If not, it may violate these warranties and entitle you to compensation.
Next Step:
You may want to write a formal demand letter. I can upload one for you—it’s $38. I can also review it for an additional fee. It’s much cheaper than hiring a local attorney.
I hope the information was helpful.
Legal Eagle
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