Can I sue Meta AI for closing my accounts under false pretenses?

Lexi, Chatbot

I'm sorry to hear that you're considering legal action. Can you tell me more about the issue you're having with Meta AI?

Lexi, Chatbot

When did the issue with Meta AI occur?

Lexi, Chatbot

Is there anything else the Lawyer should know before I connect you? Rest assured they'll be able to help with your ban from Meta AI.

Legal Eagle

Hello! Legal Eagle here, and I am an attorney specializing in your area of law. I am more than happy to help you with your situation! Can you describe any specific interactions or communications you had with Meta AI regarding the ban?

Legal Eagle

I'm so sorry about this situation! I want to address your situation with a detailed response, so if you have any questions, don’t hesitate to ask! So I break it up in several parts to make it easy:

As such, here is how I understand it:

From what you shared, your Meta accounts were all banned or disabled around the same time due to an alleged violation related to “child sexual exploitation.” That’s an extremely serious accusation, and even if false, Meta’s systems tend to act quickly and harshly under these circumstances to protect users and legal compliance.

Based on the screenshots, it looks like you already appealed and Meta denied that appeal, closing the door to further reviews through their normal process.

I don't think you should sue in this case only because they likely have arbitration.

Arbitration is a process where people with a disagreement use a neutral third party, called an arbitrator, to settle it instead of going to court. The arbitrator listens to both sides of the argument, and then makes a decision that is binding on both parties. This means that both sides have to agree to abide by the arbitrator's decision.

Arbitration is often seen as a faster and less expensive way to resolve disputes than going to court. It can also be more private since arbitration hearings are not typically open to the public. Here is the more detailed response and what you need to do:

Legal Eagle

Start by submitting a data access request or legal request through Meta’s forms. You can use this to ask what exactly triggered the ban or request a copy of any evidence they have. Here's the form.

If your account was wrongly flagged, this step will give you something to dispute.

Next, file a complaint with the Oversight Board, which is kind of like Meta’s Supreme Court. They review certain bans and removals, especially serious ones. While not every case is accepted, yours might qualify since it’s affecting multiple platforms and involves a serious accusation. Start with an appeal.

You can also file a consumer complaint with the FTC or your state’s attorney general’s office. Since you're 19 and planning to attend college, you can say that Meta’s actions have disrupted your access to communication tools, possibly affecting your education or work. Here's the FTC form.

Does that help clarify things? I want to make sure I didn’t leave anything out.

Legal Eagle

I hear you! Did you have a follow-up question for me? Did you take advantage of those suggestions I made?